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Consultancy Service to Design and Implementation of a Customer Relationship Management (CRM) Software and Call Center System Job at Broadband Systems Corporation Ltd

  • Broadband Systems Corporation Ltd
  • Employment Type: Contract
  • Salary:
  • Deadline: 2020-10-09
  • Location: Kigali - Rwanda
Consultancy Service to Design and Implementation of a Customer Relationship Management (CRM) Software and Call Center System

Job Description

  • Broadband Systems Corporation Ltd (“BSC Ltd”) is a licensed Internet Service Provider (ISP) that is incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced Information and Communication Technology (“ICT”) services based on broadband connectivity.
  • BSC Ltd now invites shortlisted Firms to submit their technical and financial proposals TO DESIGN AND IMPLEMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE AND CALL CENTER SYSTEM. More details on the consultancy are provided in the Terms of Reference included in this RFP.
  • The present Request for Proposal has been addressed to all qualified consultants:
  • Firms will be selected under the Quality and Cost Based Selection (QCBS) method of selection and procedures described in this Request for Proposal documents (RFP).

Job Requirements

The technical and financial proposals should be presented separately in different envelops each bearing the nature of the proposal, name of the Consultancy Firm and all the envelops should be submitted in an outer envelope sealed with the following indications:

 

CONSULTANCY SERVICE TO DESIGN AND IMPLEMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE AND CALL CENTER SYSTEM”

How to Apply

  1.  

To: Chairperson of the Tender Committee BSC Ltd

Remera Gisimenti Airport Road

(kn5 Rda), Opposite ChezLando

P O Box 7229, Kigali, Rwanda

E-mail: procurement@bsc.rw

  • Well printed Proposals written in the English language, properly bound and presented in 3 copies one of which is the original must reach BSC Ltd’s Procurement office at Remera Gisimenti Airport Road (kn5 Rda), Opposite ChezLando not later than 09th October 2020 at 10:00 A.m. late bids shall be rejected. The public opening will take place at 10h30 A.m. on the same day at BSC Ltd conference room.
  • The bids must have a validity period of one hundred twenty days (120) days from the bids opening date.

Done at Kigali, on 02/10/2020

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